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Frequently Asked Questions

Welcome to our FAQ page. Here you'll find answers to many of your questions.

If you don't find the answer to your question, please send your question to sales@dfgames.com or contact us directly through our Live Chat.


General

What does DFGames mean?

It comes from Dragon Fire, this is why you can see a little dragon in our logo. So, it means Dragon Fire Games. To make it short: DFGames! =)

Payments

What payment methods do you accept?

We do accept Paypal, Moneybookers, Wire Transfers or Money Orders.

When can I ask for a refund of an order I made with you?

In our company, it is a right of yours to ask for a refund whenever you want it. Just ask for it!

If you made a purchase by mistake, or if you feel insecure, or if you just want to cancel a purchase, for whatever reason, just ask for a refund and we'll refund your payment within 24 hours. No questions asked!

My order has already been delivered, can I ask for a refund?

In most cases, you can return the product to us and then ask for a refund.

If you've received a parcial delivery, you can ask for a parcial refund or even return what you've received and ask for a full refund.

IMPORTANT: Only when your order is of cdkeys and/or game cards a refund is not possible if the products have already been delivered, because of the nature of the product.

World of Warcraft

What keys do I need to play World of Warcraft?

To create a new account you'll need a Standard key, and to validate your new account on Blizzard's website you'll need a valid payment method - credit card or game card.

Ok, I already have the Standard key. What are these Burning Crusade and WOTLK keys for?

These keys add content to your account, like new playable races and classes for you to play after you activate the expansions in your account.

I would like to play a Death Knight! Can I buy the WOTLK expansion and skip the Burning Crusade expansion?

No, unfortunatelly blizzard requires you to activate the burning crusade and only after that you'll be able to activate the WOTLK expansion.

I want to buy some gold on WOW, how is the delivery done?

The delivery is made in game, using the face-to-face method. We meet and then the gold is transfered to your character. For Alliance we meet in Stormwind, and for Horde we meet in Ratchet.

Have you ever thought of using the mailbox to deliver the gold in game? It's easy that way!

We used to make our deliveries through the mailbox, but we started having problems with it. Sometimes the mail would get lost will all the gold in it. After a while we started using the face-to-face method and as it ensures a secure transaction, it solved the problem we had when we used mailbox deliveries.

Playstation Network

I bought my PS3 in europe, but my PSN account is registered with my US address, what card should I buy?

What really matters in this case is the account on PSN, not your console. You should buy the US psn cards.

Can I use my PSN card even though my ps3 is not connected to the internet?

No, an internet connection is required to activate your PSN card and also to download the contents you purchase on PSN.
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